We Care About The Health Of Your Family.

Patient Guide

Healthcare Policies

How are preventative exams scheduled?

We want you to stay healthy and we encourage preventive care such as flu shots, back to school care, annual physical exams and routine gynecological care. Please schedule them well in advance, so we can allow the necessary time needed for your visit, in addition to providing time to see sick patients. Back to Top

I've been in a motor vehicle accident (MVA) and have scheduled to come in and see the doctor. Who do you bill to pay for the medical care required after an MVA?

Motor vehicle accidents are billed directly to the patient, and the patient then needs to file the expense with their auto insurance carrier. Please make sure you are specific when scheduling appointments that you state it is an MVA related appointment. Back to Top

I've been injured at work and need to see the doctor. Do you take Workers Comp?

We do NOT provide medical care to work related injuries. Make sure you tell the receptionist when scheduling your appointment that it is related to an on the job (work comp) injury. Back to Top

I have been coughing and feel I need an antibiotic but I am too busy to come in for an appointment. Can my physician just call in an antibiotic to my pharmacy?

If you feel that your condition requires an antibiotic then you must schedule an appointment to be seen. Antibiotics have become resistant to some bacteria and we feel it is important that you be evaluated before we will prescribe an antibiotic.Back to Top

How do I refill a medication?

Your doctor expects to keep close review of his patient's medication needs. He may insist on a return visit from time to time, to review the medicine's efficacy, before a refill approval is given. If you take medication for a chronic condition you are required to see the physician on a regular basis.

It is our preferred policy to fill routine prescriptions only during scheduled office visits. Due to HIPAA guidelines to protect your confidentiality, and for your safety to avoid medication errors, we prefer to not refill medications by phone or fax.

It is our intention to provide you with ample medication until you need to return for your next visit. It is your responsibility to plan ahead so that you do not run out of your medication.

Please contact your pharmacist if you have additional refills remaining on your prescriptions. Please check with your pharmacy regarding the status of your refills.

It is a good idea, to bring all of your medications, OTC products, vitamins, minerals, herbs and supplements with you at each visit.

After hours, on holidays and weekends, your pharmacist is able, by state law, to refill your medications on an emergency basis for a few days. (This is only for existing non-controlled prescription medications.) Please plan ahead and to this only as a last resort.

Pain Medicines will only be refilled in the office. Back to Top

How do I get a copy of my records or release my records to another doctor?

Signed authorization to transfer medical records is required for all requests.
This can be accomplished :

  • In person
  • By mail (our address is 902 Frostwood, Ste 262, Houston TX 77024)
  • Or by fax. Our fax number is 713-932-8303.

Charts are copied as quickly as possible, but may not be ready for 1-3 days.
If only a page or two are required from the chart we will copy it here, with a signed medical information release. Extensive copy requests may have an associated fee to complete.

Some charts may need to be requested from storage, if non-urgent we will request these charts once per month, if urgent we will send a special request for which a fee is associated.

Chart copies are provided within 30 days after receiving a completed medical release. Back to Top

How do I find out about lab or x-ray results?

Lab and test results are processed as quickly as possible to get the results to our patients. This process can take up to 2 weeks, so please allow us 2 weeks to get the results to you.
For normal test results, we will mail a letter to the patient within 2 weeks. If you do not hear back from us by then, please call us to see why you have not received your results.
If there is a critical or urgent test result, we will call the patient immediately to give the results and any follow-up ordered by the physician.
There are times when the mailed notice may ask you to make an appointment. Please do not be alarmed, as this typically means that the doctor wishes to speak to you in person for a more detailed explanation. Back to Top

How do I get ready for fasting lab tests?

  • If you are coming in for a fasting lab, please fast between 8 - 12 hours.
  • DO NOT fast for more than 12 hours.
  • We encourage our patients to drink plenty of water before coming in for lab tests.
  • For specific testing in regards to medication dosage checks please call the office at 713-932-0118. Back to Top

What Privacy Policy (HIPAA) do you use at PHP?

Please click on this link to see our Privacy Policy Page. Back to Top

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