We Care About The Health Of Your Family.

Patient Guide & Forms

General Information

Who can I call with general questions and concerns about my healthcare?

Our staff is available by telephone to assist you with any questions or concerns you may have about your healthcare. We welcome any comments or suggestions you have to improve our services. We are here in case you:

  • Need background information on a physician.
  • Have questions about eligibility and healthcare benefits.
  • Have questions about changing your physician.
  • Need more information about the health-related services we offer.

Please feel free to contact the office between the hours of 8:30 am and 5:00 pm, Monday through Thursday and 7:30 am to 3:30 pm on Friday.

What if I have a complaint?

If you have a complaint about the care provided or a service rendered, please call the doctor directly. It is important that we hear from you so that we can work to resolve the problem.

As a patient, what are my rights?

We are committed to partnering with you in maintaining good health. As a patient, you have the right to:

  1. Be treated with professionalism, respect, courtesy and dignity.
  2. Have all matters considered private and confidential within the limitations of the law.
  3. Participate in decisions about your healthcare and treatment, as well as receive adequate information about your diagnosis and proposed treatment plan from your healthcare provider in order to give informed consent.
  4. Refuse any procedure or treatment if you so desire and be told what effect this may have on your health.
  5. Have 24-hour access to a primary care provider or substitute within reason. Some emergencies may be referred to a local emergency room facilities by a physician when the problem cannot be resolved by the above methods.
  6. Receive complete information about our fees.
  7. Be informed of the procedure we have for grievances, complaints or other conflicts, as we take these very seriously. We recognize listening improves your best care and helps us to improve our services.
  8. Receive medical services regardless of age, sex, race, color, religion, ancestry, national origin, disability or sexual orientation.
  9. Transfer care
  10. Personal Safety
  11. Continuity of care
  12. Easy access to medical records and health information.
  13. Privacy and confidentiality during interviews, examinations, communications and consultations.

As a patient, what are my responsibilities?

We are committed to partnering with you in maintaining your good health. As a patient, you have a responsibility to:

  1. Provide accurate and complete information about past and present health related issues including, but not limited to, present complaint(s), past illnesses, hospitalizations, and medications.
  2. Follow the treatment plan agreed upon by you and your physicians.
  3. Ask questions about treatment/care when the patient does not understand or needs clarification.
  4. Know the benefits, limitations and exclusions of your insurance coverage.
  5. Pay for services rendered, including co-payments and deductibles.
  6. Understand that before any specialty care may be obtained, you must receive a referral from your primary care physician, if required by your insurance company.
  7. Report unexpected changes in conditions to the appropriate practitioner
  8. Know how to access healthcare services in routine, urgent and emergency situations. An emergency is a serious condition requiring immediate intervention. An urgent condition could either lead to a potentially harmful outcome if not treated or require immediate attention (within 24 hours) due to the severity of the symptoms. A non-urgent condition includes a limited physical exam for follow up of acute or chronic medical or surgical conditions.
  9. Regard healthcare providers and staff with courtesy, attend scheduled appointments or thoughtfully cancel an appointment with as much notice as possible so that other patients can utilize that time.
  10. Be respectful of property
  11. Recognize lifestyle choice effects on health

Do you offer any health and wellness programs?

We offer a variety of health screening exams and in cooperation with our local hospital provide education classes. Many programs are free-of-charge and are designed to help you take charge of all aspects of your health. For health education information, call (713) 932-0118.

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