About Us

Goals

Prime Healthcare Providers embraces the principles of the Institute for Healthcare Improvement's (IHI) Idealized Design of Clinical Office Practices (IDCOP).

The ultimate goal is for patients to say of Prime Healthcare Providers,

"They give me exactly the help I want (and need)
exactly when I want (and need) it."

The 4 Key Themes of an Idealized Design include:

• Access — Access to care should be available. Practices implement open access and focus on continuous patient flow.
  
  
• Interaction — Every patient should be treated as the only patient. This is achieved through customized communication and use of technology to improve interactions.
  
  
• Reliability — Patients are given only the most effective, helpful care. This includes a combination of "knowledge-based" care grounded in science, and "population management," based on individual patient needs.
  
  
• Vitality — The practice is sustainable and continually innovating. It is financially viable and seen as a great place to work, as a result of staff development and ongoing organizational learning.

Source: www.ihi.org

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